Radical Support Brings Their Fixed Fee Computer Support Model To Birmingham
BIRMINGHAM, Ala., Oct. 21 /PRNewswire/—In 2002 CDI Managed Services‘s goal was simple: offer unlimited computer support to businesses at a fixed monthly fee. The idea was contrary to the status quo of the hourly computer support industry. Now CDI Managed Services is Atlanta’s leading computer support provider to small and medium-sized businesses.
In August CDI Managed Services began to set up operations in the Birmingham business community with the mission to enable the local small and medium-sized businesses with their paradigm shifting approach, just as they did in Atlanta.
“We looked closely at the Birmingham market and liked what we saw,” said John Mamon, COO of the seven year old CDI Managed Services. “Birmingham is a thriving city with a high concentration of small to medium-sized businesses. Our support model can deliver a tremendous amount of value to the business community.”
CDI Managed Services’s flagship primary offering is ‘Comprehensive Care’, a complete IT management suite of support services delivered for a fixed monthly fee. The suite includes unlimited consulting, unlimited network/desktop/server support, network administration, systems monitoring and management, and a live end-user helpdesk. The service can also be tailored to include server and application hosting, managed anti-virus services, spam prevention, network security, and backup and disaster recovery services. CDI Managed Services’s clients benefit from having a reliable network computing environment with a predictable monthly bill.
“CDI Managed Services offers a different approach than traditional hourly computer support providers,” said Mamon. “The traditional hourly service model provides little incentive to the vendor to keep their clients’ technology environment running smoothly. All the risk is in the laps of the customer. We share the risk with our clients and are incented to keep their network computing environments running at peak performance. Our model creates a win-win scenario for everyone.”
“We know the technology pains of business owners. We shift the technology burden off of the business owner and on to ourselves. The net result is allowing our clients to focus on their business and not IT management. We’re excited about serving the Birmingham business community with a truly unique technology support offering,” said John Carter, CEO of CDI Managed Services.
By serving the customer with a local consultant and engineer, clients get all of the expertise and attention they need and deserve. CDI Managed Services supplements their local Birmingham staff with 30 Atlanta-based personnel comprised mostly of highly trained helpdesk and network operations center engineers. CDI Managed Services’s Birmingham support staff are certified in Citrix, Cisco, Novell, and Microsoft, as well as other critical technologies.
On October 29, CDI Managed Services will host a “Top 10 Reasons You Don’t Want An IT Staff” seminar at the HQ at Southbridge in Birmingham. (Register Here) CDI Managed Services invites the Birmingham business community to come out and learn more about their service and meet face-to-face. Lunch is provided and attendees will learn more about:
- Risks associated with in-house IT personnel
- Reducing costs associated with maintaining and investing in your environment
- Adding an adviser to your team
- Focusing on making profit in your business
- Tried and true alternate solutions
ABOUT RADICAL SUPPORT
Atlanta computer support leader CDI Managed Services minimizes the hassles and worries associated with running technology systems while keeping a lid on costs by offering a comprehensive suite of monthly subscription-based services designed to handle the essential day-to-day IT management and support needs of small and medium businesses. CDI Managed Services takes the guesswork and pain out of technology and allows its clients to focus on their core business. The comprehensive suite of services include server and application hosting, consulting, network administration, systems monitoring and management, desktop and server support, live end-user helpdesk, anti-virus, spam prevention, network security and disaster recovery services. CDI Managed Services was ranked the No. 1789 fastest-growing private company in America by Inc. Magazine in 2009. For Birmingham Computer Support call 205.588.1650.
