Radical Support Featured in Greater North Fulton Chamber Newspaper
Roswell’s CDI Managed Services ranked 29 out of top 100 Managed Service Providers worldwide
Article From Greater North Fulton Chamber of Commerce, October 8th, 2008
For the last seven years, CDI Managed Services has been on a mission to be the best IT support provider in Atlanta. In 2001, the company was the first in the area and one of the first in the nation to offer a truly unlimited, fixed-fee IT support program. Today, many other service providers are trying to duplicate their business model.
“The idea for CDI Managed Services came from the simple notion that there had to be a better way to deliver IT support to small businesses. We strongly believe that paying hourly for computer support makes absolutely no sense because there is no incentive for the service provider to make improvements or to eliminate future problems. In an hourly service model, the service provider makes more money the more problems their clients have. That’s just not right! In our fixed-fee model, it shifts the burden of performance onto us. We make less money the more problems our clients have. Our business model guarantees a win-win relationship. That’s the clear difference.” said John Carter, founder and President of CDI Managed Services.
Earlier this year CDI Managed Services was ranked #29 out of over 500 Service Providers worldwide. “We are very proud to be recognized as a leader in managed IT services. This ranking demonstrates that our hard work and dedication to our clients has really paid off” said Carter.
CDI Managed Services’s typical client is one that values network stability along with quick response when problems arise for a predictable monthly fee. They recognize that it’s very expensive to have internal employees spend time troubleshooting computer problems, particularly when those employees could be focused on taking care of their customers.
With 24 full-time employees working in its Roswell office, the company differentiates itself by offering dedicated technical account management (TAM), a breadth of technical resources, a locally staffed live helpdesk and fully managed hosting services from their secure data center. CDI Managed Services also provides ancillary services such as remote data backup, anti-spam and email archiving.
A powerful aspect of the CDI Managed Services offering is the TAM assigned to each and every client. This resource serves as the IT Director for the client. They are responsible for understanding the uniqueness of the client’s network and ensuring that all of their needs are met. “Most of our competitors manage the client relationship with a non-technical sales person. We think that is an injustice. We handle ongoing client consulting with a technical resource so there is never a middle-man and never any sales pressure for our clients to contend with” said John Mamon EVP and co-owner.
CDI Managed Services realizes that computer support is only one aspect of the complete IT/office technology picture. As such, they take complete ownership of all technology issues in today’s office environment including telephone systems, dial tone service providers or multi-purpose copiers. CDI Managed Services provides full vendor coordination for its clients. This allows the client to have one number to call for all of their IT needs. Whether it’s coordinating a copier repair, making a change to the telephone system or dealing with a web development project, CDI Managed Services is always on their clients’ side assisting every step of the way. “Our clients appreciate that there is never any finger-pointing with CDI Managed Services. As part of our standard service it is our job to get involved with their other vendors to ensure that all the pieces of their IT puzzle fit together and work harmoniously.” Mamon says.
In the coming months CDI Managed Services plans to become even more “radical”. On top of unlimited consulting and support, the company plans to offer a new comprehensive hardware (servers and workstations) and software (Microsoft Operating System and Microsoft Office) service to its clients for a fixed fee. By using this new service the client will avoid capital equipment expenses. They will get all of their computing resources for a monthly fee like a utility (think gas, electric, and telephone). Now that is truly Radical!
