August 2008
In this issue
■ Message from the
President
■ Disaster Recovery
■ Are You a Control Freak?
■ Meet the Staff
■ Sit Up Straight
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Meet
the Staff

NICK SHERMAN
As Service Manager
for Radical Support, Nick Sherman is responsible for all client
service issues. Nick uses his IT knowledge, management skills
and customer service talents to make to ensure service tickets
are handled promptly and efficiently. This native of the Dayton,
Ohio area joined Radical Support in November 2006 when he
relocated to Alpharetta. His 20 year experience in IT includes
exchange server, active directory and security.
In his few off
hours, Nick enjoys traveling, cooking and playing with his 3
dogs - 2 Shih-Tzu and a poodle that he rescued from an abusive
home. Cheesecakes are Nick's specialty with exotic varieties
such as White Chocolate Caramel and the Milky Way Cheesecake.
While his menu includes over 50 varieties, the plain traditional
cheesecake is his favorite flavor. What would Nick do if he won
the lottery? He would surely pack his bags for a dream travel
vacation to Spain.


If all the cars in the United
States were placed end to end, it would probably be called Labor
Day Weekend.
-Doug Larson
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Message from the President
Server
and Application Hosting
I hope that this Newsletter finds you well and you are enjoying
the summer. We have an exciting announcement to make! Earlier
this year, Radical Support made several large investments in our
data center and hosting operation. We now have a fully scalable
hosting platform comprised of a high-availability VMWare server
cluster attached to a Storage Area Network (SAN). It is
connected to the Internet via redundant gigabit (that's a lot!)
connections and is securely housed in a tier 1 24x7 data center.
What does all this mean?? It means that we now have the ability
to 'relocate' our clients' servers into our data center and
provide them with a secure remote connection from their offices,
homes and mobile locations back to their servers. This can be
done with zero cash (capital expenditure) for hardware and
software and provides our clients a level of performance,
scalability and security that would otherwise be
cost-prohibitive.
We already have several clients enjoying the benefits of their
server infrastructure running from our data center. If you would
like more information on our hosted offerings, please feel free
to contact your Technical Account Manager (TAM) or me directly.
Thank you for your business,
John Carter |
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Business Interruption Planning Not
Just for Big Business:
10 misconceptions about disaster recovery
Paul
Sullivan has seen it all. A 25-year veteran of disaster recovery and
business continuity management, Sullivan witnessed the growth of
continuity planning among the Fortune 1000 in the 1980s. He watched,
first hand, the successes and failures of business continuity plans
following the events of September 11, 2001 and in 2005 throughout
the most active hurricane season in recorded history. Today,
Sullivan is helping small and medium-sized companies plan for and
recover after significant business interruptions.
Read more |
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Are
You A Control Freak? 5 Ways To Stop
By Joanna L. Krotz
Reprinted with permission from
Microsoft Small Business Center
For entrepreneurs, the
drive to be in control is the best of traits and also their
waterloo.
Certainly, infant
businesses can't thrive without a founder's laser focus and
passionate attention to detail.
But as chaos subsides
and business starts chugging along, take-charge Dr. Jekylls often
turn into Mr. Hydes, loosing their inner demon: the control freak.
Usually, entrepreneurs are so involved in nurturing their baby
businesses, so breathlessly invested in every step the baby takes,
that they don't recognize the moment when the company actually walks
on its own.
At that point the
master problem-solver typically turns into the problem himself (or
herself).
When owners can't let
go, companies are stunted. Employees and opportunities hit the wall
of a chief executive who insists on knowing every trivial thing,
being at every routine meeting, calling each and every shot. Do you
feel the chill of recognition? If you want your business to grow,
stop feeding the monster. Get your control freak under control.
Here's how.
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Sit Up Straight and
Keep Your Wrists
in Neutral
By Monte Enbysk
Reprinted with permission from the Microsoft Small Business Center

Ergonomics
is not a four-letter word - even though many business owners may
think otherwise.
That's because when
business people hear the word ergonomics, they immediately think of
dollar signs - as in what it will cost to outfit employee
workstations with new setups to prevent sometimes crippling
injuries.
But the money needed
may be minimal, and your employees' health should be the overriding
concern, says Dan Eisman, vice president of marketing and product
development for HealthyComputing.com, an ergonomics consultant.
Painless simple adjustments to a computing environment, such as
getting a better chair or raising a monitor, may cost little but
makes a huge difference in injuries and employee absences.
Understanding how poor
positioning combined with no breaks can lead to musculoskeletal
disorders (MSDs) should be a priority for anyone who works at a PC
and/or employs others who do. (No, you don't have a federal law
threatening you with liability anymore if you don't.)
"Businesses very often
don't have to spend $1,000 or more on equipment - or completely
overhaul the workplace," Eisman says. "But if you have the
knowledge, you can better know what to do and what to spend."
Employers should learn about what triggers wrist pain and other
repetitive-stress injuries, and spend time watching and training
their employees, he says.
Because people come in
different shapes and sizes, solutions to ergonomic problems differ.
However, there are some generally accepted guidelines when it comes
to sitting at a computer for several hours a day, day after day.
Here's a look at some.
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