August 2008
In this issue

■  Message from the
    President
■  Disaster Recovery
■  Are You a Control Freak?
■  Meet the Staff
■  Sit Up Straight
 

Meet the Staff

NICK SHERMAN

As Service Manager for Radical Support, Nick Sherman is responsible for all client service issues. Nick uses his IT knowledge, management skills and customer service talents to make to ensure service tickets are handled promptly and efficiently. This native of the Dayton, Ohio area joined Radical Support in November 2006 when he relocated to Alpharetta. His 20 year experience in IT includes exchange server, active directory and security.

In his few off hours, Nick enjoys traveling, cooking and playing with his 3 dogs - 2 Shih-Tzu and a poodle that he rescued from an abusive home. Cheesecakes are Nick's specialty with exotic varieties such as White Chocolate Caramel and the Milky Way Cheesecake. While his menu includes over 50 varieties, the plain traditional cheesecake is his favorite flavor. What would Nick do if he won the lottery? He would surely pack his bags for a dream travel vacation to Spain.


If all the cars in the United States were placed end to end, it would probably be called Labor Day Weekend.

-Doug Larson

Message from the President

Server and Application Hosting

I hope that this Newsletter finds you well and you are enjoying the summer. We have an exciting announcement to make! Earlier this year, Radical Support made several large investments in our data center and hosting operation. We now have a fully scalable hosting platform comprised of a high-availability VMWare server cluster attached to a Storage Area Network (SAN). It is connected to the Internet via redundant gigabit (that's a lot!) connections and is securely housed in a tier 1 24x7 data center.

What does all this mean?? It means that we now have the ability to 'relocate' our clients' servers into our data center and provide them with a secure remote connection from their offices, homes and mobile locations back to their servers. This can be done with zero cash (capital expenditure) for hardware and software and provides our clients a level of performance, scalability and security that would otherwise be cost-prohibitive.

We already have several clients enjoying the benefits of their server infrastructure running from our data center. If you would like more information on our hosted offerings, please feel free to contact your Technical Account Manager (TAM) or me directly.

Thank you for your business,

John Carter


Business Interruption Planning Not Just for Big Business:
10 misconceptions about disaster recovery

Paul Sullivan has seen it all. A 25-year veteran of disaster recovery and business continuity management, Sullivan witnessed the growth of continuity planning among the Fortune 1000 in the 1980s. He watched, first hand, the successes and failures of business continuity plans following the events of September 11, 2001 and in 2005 throughout the most active hurricane season in recorded history. Today, Sullivan is helping small and medium-sized companies plan for and recover after significant business interruptions.

Read more


Are You A Control Freak? 5 Ways To Stop
By Joanna L. Krotz
Reprinted with permission from Microsoft Small Business Center 

For entrepreneurs, the drive to be in control is the best of traits and also their waterloo.

Certainly, infant businesses can't thrive without a founder's laser focus and passionate attention to detail.

But as chaos subsides and business starts chugging along, take-charge Dr. Jekylls often turn into Mr. Hydes, loosing their inner demon: the control freak. Usually, entrepreneurs are so involved in nurturing their baby businesses, so breathlessly invested in every step the baby takes, that they don't recognize the moment when the company actually walks on its own.

At that point the master problem-solver typically turns into the problem himself (or herself).

When owners can't let go, companies are stunted. Employees and opportunities hit the wall of a chief executive who insists on knowing every trivial thing, being at every routine meeting, calling each and every shot. Do you feel the chill of recognition? If you want your business to grow, stop feeding the monster. Get your control freak under control. Here's how.

Sit Up Straight and Keep Your Wrists
in Neutral

By Monte Enbysk
Reprinted with permission from the Microsoft Small Business Center

Ergonomics is not a four-letter word - even though many business owners may think otherwise.

That's because when business people hear the word ergonomics, they immediately think of dollar signs - as in what it will cost to outfit employee workstations with new setups to prevent sometimes crippling injuries.

But the money needed may be minimal, and your employees' health should be the overriding concern, says Dan Eisman, vice president of marketing and product development for HealthyComputing.com, an ergonomics consultant. Painless simple adjustments to a computing environment, such as getting a better chair or raising a monitor, may cost little but makes a huge difference in injuries and employee absences.

Understanding how poor positioning combined with no breaks can lead to musculoskeletal disorders (MSDs) should be a priority for anyone who works at a PC and/or employs others who do. (No, you don't have a federal law threatening you with liability anymore if you don't.)

"Businesses very often don't have to spend $1,000 or more on equipment - or completely overhaul the workplace," Eisman says. "But if you have the knowledge, you can better know what to do and what to spend." Employers should learn about what triggers wrist pain and other repetitive-stress injuries, and spend time watching and training their employees, he says.

Because people come in different shapes and sizes, solutions to ergonomic problems differ. However, there are some generally accepted guidelines when it comes to sitting at a computer for several hours a day, day after day.

 Here's a look at some.

Radical Support
585 Colonial Park Dr., Suite 201, Roswell, GA 30075  *  770.542.0000
sales@radicalsupport.com   *   www.radicalsupport.com