Radical Support -- E-Newsletter

February 2008
In this issue

■ Message from the C.O.O.
■ Mobile Workforce
■ Signs of Server Aging
■ Protecting Your Back

7 Deadly Signs Of Server Aging

Your server is a ticking time bomb. Although it may never actually blow up, sooner or later it will become obsolete and that is a potentially explosive liability for any business. The truth is that the older hardware is, the more likely that a failure and loss of productivity will occur. According to CompTIA (the Computer Industry Association) a company can avoid large expenses by updating its servers every three years. If it waits five years, then there's a big risk of being compelled to upgrade many components simultaneously which is not a pretty thought.

So is your server ready for a once-over? Here are seven signs that you may need to take a closer look.

Executive ability is deciding quickly and getting someone else to do the work.

-John G. Pollard

Message from the C.O.O.
– ‘Heating Up’ Services

Radical Support is working harder than ever to deliver the very best customer experience possible. Our brand promise is that “We will deliver you the best value for your money” spent on computer services. Our mission is to be the number one provider in our market – not in size – but in quality of service. We have many exciting things happening at Radical Support that will soon provide you with options and value for you money. Stay tuned!

Our live help desk is completely rolled out and we hope that you are taking advantage of it. Month-to-date, we have an answer rate of 98.4% and an average hold time of 27 seconds! We are not resting though – we are making an effort to improve every day and solve any issues you may have as quickly as possible. If you are a current Comprehensive Care customer and are not sure how to take advantage of this service, please do not hesitate to contact your account consultant.

From time to time we hear from our customers that they receive information regarding a service request they did not create. Remember, we work proactively behind the scenes to keep things running as smoothly as possible. Our network operations center or other engineers may create tickets on behalf of our customers to prevent or remedy a problem hopefully before they even become aware of it!

As always, please let us hear from you. Call us and let us know if you have service issues, you are interested in new or additional services, or if you just want to say hello and catch up!

Regards,

John Mamon
770-542-0042
jmamon@radicalsupport.com

7 Rules for Managing a Mobile Workforce
by Joanna L. Krotz
reprinted with permission from the Microsoft Small Business Center


It's 10 a.m. Do you know where your employees are? The ranks of mobile workers are swelling, fueled by the wireless Internet, powerful handheld devices, VPNs (virtual private networks), and WLANs (wireless local area networks).

Protecting Your Back At Work

Back pain is one of the most common medical problems in the United States. The cause is often poor posture and body mechanics in the workplace.

A supervised program of back protection and exercise may be the key to alleviating and even preventing such problems.

Correct posture and body mechanics play a vital role in preventing back pain because pressure on the discs and strain of the muscles, ligaments and back joints is aggravated by incorrect posture and body mechanics. At the same time, when your posture is good and you move your body correctly, you reduce the strain on your back.

Sitting down on the job
Sitting is often the greatest cause of back pain. When sitting either in a relaxed position, driving, or while at work, support your lower back. Use a rolled towel, small pillow, or a specially designed seat support, available at medical supply stores.

Remove this low back support every half hour for five minutes to give your lower back a change of position. Your head should be positioned so that your ear is in a line with your shoulder and your chin is parallel with the floor.