January 2009
In this issue

■  President's Message
■  More Effective E-Mails
■  Meet the Staff
■  Wireless Peripherals
■  Unified Communications
 

Meet the Staff

Dominick Rainey

Dominick Rainey's sales career with Radical Support started as a friendly conversation between neighbors. Dom's neighbor John Carter shared his innovative concept of Radical Support. Dom was so impressed with what his neighbor envisioned, he signed on as the first sales representative for this new company. "I figured if he could sell me on it, this was something I should seriously consider, said Dom. "I believe Radical Support has achieved a strong foundation of clients who understand and appreciate having a win-win relationship with their IT company."

Dom's favorite part of his job is working with new prospects to determine what level of service they need and how Radical Support can be a good fit for them.

Dom is a true Renaissance man. Born in Elmira, New York, he played quarterback for Eastern State College. He was a race walker, tennis player, golfer and ice skater. Dom can play the accordion, cut hair, groom dogs, and has single-handedly remodeled his entire house.

Dom and his wife Kris enjoy traveling to the beach and the Smokey Mountains, dining with friends, and a good bottle of wine in front of the fireplace.

What would Dom do if he won the lottery? After providing security for his wife and daughter Lauren, he would support animal shelters and take a tour of Europe and Italy.

Message from the COO

New Things For The New Year

AAnother New Years Day has come and gone and here we find ourselves in 2009. It is hard to believe we are about to turn the page on another decade (is that 'ten' or 'oh-ten'?)! While I am not much of a New Year's celebration person, I do get excited when thinking of all the possibilities that a new year can bring. As I look back on 2008, I am proud to say we accomplished some great things for our clients at Radical Support:

  • We celebrated the one year anniversary of our live help desk.

  • We completed our system build out to support the hosting of our customers applications and servers.

  • We put the finishing touches on a staffing program.

  • We increased our resolution times three fold.

Looking ahead to 2009, we have a lot more planned to help clients have the best experience they can possibly have when it comes to IT services. Just a few examples:

  • The roll out of new programs that give business owners and decision makers more choices for IT service.

  • The introduction of lunch and learn seminars to help educate business owners and decision makers on various technologies.

  • The continued focus on increasing service level delivery.

As I mentioned, we are excited about the prospects of 2009. Success requires passion, and it is easy to let the news and events of these current days drain it from you. Don't let it happen to you! Some suggestions:

  • Ask yourself: What did I accomplish for our customers last year? What about for our team? Reflect proudly on your achievements.

  • If you haven't already, set aside a day to plan out how you might deliver something new that your clients want in 2009.

  • Set a new goal for your team.

  • If you haven't already, read 'Mastering the Rockefeller Habits' by Verne Harnish. If you haven't read it - call me personally for a copy. I will happily share our experiences with his 'teachings' and have someone from our account team bring you your own copy.

Happy 2009!

John Mamon

8 Tips for More Effective E-Mails
reprinted with permission from the HP Small Business Center

Most business people receive dozens, even hundreds, of e-mails each day. Without question, e-mail is now the primary means of communication in the professional world. That's why it's very important to create messages that effectively communicate your point while presenting a professional image. Here are eight helpful tips for writing e-mails that achieve both goals.

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

--Bill Gates

Of mice and keyboards: the case for wireless peripherals
by Christopher Elliott
reprinted with permission from the Microsoft Small Business Center

'Fess up. It took awhile for many of you to really believe how much more productive you could be with wireless networking, didn't it?

I'm here now to make a case for how wireless peripherals - that is, wireless mice, keyboards, printers, monitors, and so on - can also make your business more efficient, more productive, and, to boot, a more desirable place to work.

 

I'll start by asking if you or any of your employees have workstations cluttered with cables and cords? Wireless peripherals, instead of the wired version, can simplify and boost the appearance of your workspaces by getting rid of those meandering streams of wires contributing to the clutter.

Read more

Unified communications: Right for your business?
by Heather Clancy
reprinted with permission from the Microsoft Small Business Center

While most of us welcome the opportunity to stay in touch virtually anytime from anywhere, keeping up with phone calls, voicemail, e-mail and instant messaging can distract even the most disciplined person from more important concerns.

Enter the white knight of "unified communications," technology that integrates phone calls, voice mail and video conferencing - all your telephone communications - with your e-mail, documents and other applications on a personal computer. Unified communications becomes even more valuable when extended to fax and especially useful when linked with information in customer or sales-prospect databases.

Read more
Radical Support
585 Colonial Park Dr., Suite 201, Roswell, GA 30075  *  770.542.0000
 sales@radicalsupport.com   *   www.radicalsupport.com