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Meet the Staff
DAVID HEINEN Born in the heart of the Silicon Valley, it's only natural that computers are David Heinen's passion. This San Jose, California native was raised in Marietta, Georgia and was a computer guru long before he attended Southern Polytechnic State University. As a Tier II Engineer for Radical Support, David uses his vast experience to solve our customers' problems and keep their systems running. His specialties include desktop support, virus/spyware removal, network and hardware troubleshooting, RMS scripting, and hard drive recovery. David recently celebrated his first year of home ownership and the joys of home renovation projects. All that hard work has proven beneficial for hosting board game night parties for his friends. He is a foster parent for the Atlanta Pet Rescue. At the moment, David is fostering a mother cat and her seven kittens. What would David do if he won the lottery? Set up a server farm in his basement!
Fatherhood is pretending the present you love most is soap-on-a-rope. -Bill Cosby |
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Traditionally, standard business practice for Information Technology has dictated that the primary focus of IT decisions and initiatives is based on the economic impact and viability. In other words, how much will it cost, and how much will it save me over time, and when will I recoup my investment. This mindset has started to change drastically in the last year or so, as companies adopt a Green IT mentality, and start to consider not only the economic impact of their decisions, but the environmental and social as well. The problem is, for IT, it's not easy being green. Green IT is one of those industry catchphrases we love to use so much. Essentially it is the practice of using computer resources in a more efficient and environmentally conscientious way. This can include everything from reduced power consumption to recycling and safe disposal. The trend is growing fastest among large enterprises, but clearly this is something everyone can do, even the smallest business and home user. As a caveat, going green can also mean more green for the company - in the form of cost savings or tax benefits. Reducing power consumption can clearly lead to lower utility costs. Server consolidation can free up valuable office space for other revenue generating functions. Many states are offering incentives for the safe disposal of old computer components - and some that aren't are starting to enact regulations mandating the practice. This is something you need to be thinking about for your business immediately. Here are some tips you can think about to help get you started: |
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Radical
Support
585 Colonial Park Dr., Suite 201, Roswell, GA 30075 * 770.542.0000 sales@radicalsupport.com * www.radicalsupport.com |
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I
was reading a book excerpt several weeks ago about customer
service. Perhaps you have read it. One of the poignant sentences
for me was something like "You can't be content to merely
satisfy your customers; you have to give them legendary service.
. . ". You have heard me state this sentiment in our newsletter
a number of times: If you are already a Radical Support
customer, I hope you know intrinsically how hard we work to
provide you a great customer experience. Our culture has never
been 'grow, grow, grow' but rather 'deliver, deliver, deliver'.
Sometimes I wish you could experience the 'spirited discussions'
we have about how we are going to continue to get better at what
we do and provide the greatest value for our customers money; or
how we diligently are working to ensure that we communicate how
we care about our customer's business; or that being good is
simply not good enough.
Here
at the office I refer to myself as the "Anti-Paper" . . . It drives me crazy
when I see the amount of information everyone sends to the printer when that
same information is available on the screen. While being "green" seems to be the issue of
the day, it seems like the right time to talk about the vast number of
trees we kill each year because we can't get past the perception that we have to
hold paper in our hand to be certain an item is real - or on the chance we will
ever need it again.
