Radical Support -- E-Newsletter

May 2010
In this issue

■ Message from the COO
■ You're In Sales
■ Social Networking
■ The Speed of Small
■ Meet the Staff

Meet the Staff

Natalie Duncan

Last month marked the one year anniversary at Radical Support for Natalie Duncan. Natalie joined our team as a part-time office assistant and quickly moved into a full-time role as Sales Administrator. In this busy position, Natalie keeps tabs on the sales team, tracks sales leads, and coordinates procurement for product orders. She is constantly multitasking - researching products, creating quotes, tracking product shipment, processing new client paperwork - with a constant smile on her face.

Born in Winter Park, Florida, Natalie moved to the Atlanta area in 1990. This graduate of Pope High School has a passion (and a large closet) for shoes and camping. Each summer she is a counselor at a camp for disabled children. Natalie and her husband recently celebrated their third wedding anniversary.

What would Natalie do if she won the lottery? Pay off her husband's chiropractic college loans, take her entire family on a cruise and invest the rest.

You cannot do a kindness too soon, for you never know how soon it will be too late.

- Mary Kay Ash

Message from the COO

Is your email box unruly?
Time for spring cleaning!

There are many things I love about spring. Cleaning however, is not one of them. Where does all that clutter come from any way? I swear that something biologically impossible happens in my attic with all that junk. . .

Still, it's a great time to think about cleaning up your email box. With every sent or received email, your Outlook mailbox grows larger. The larger your mailbox gets, the more problems you are likely to have to deal with:

Outlook will take longer time start up.
Outlook will work slower and take more time to respond to your commands.
Your mailbox is far more prone to corruption (trust me - that's bad)

If your mailbox really gets out of hand, greater trouble follows. Microsoft and related email utilities do not support mailboxes over two gigabytes in size (that might sound like a lot, but believe me when I tell you that you will fill that up very quickly with a lot of email). If any service or migration is required on your server, you will often will lose any data over the two GB limit. The irony is that your large mailbox actually contributes to the need for regular server maintenance.

So, here are some tips for you to help contribute to the health and performance of your Outlook client and email system:

You're In Sales No Matter What Your Title
by Debra J. Schmidt - used with permission

If I ask you right now whether or not you are in sales, chances are you would say, "No, I'm in accounts payable or customer service or marketing." You might even say, "I'm the CEO."

No matter what your job is, you are in sales. Every time you interact with a customer, you are selling your professional credibility, the company's products or services, and the company's image. So, even if you don't work in the sales department, read on.

Social Networking: First Do No Harm!
By: Robert H. Spencer, PhD & Randolph P. Johnston, Exec VP, NMGI

It has been estimated that more than 76 million "millennials" (Americans born between 1978 and 2000) are ready to enter the workforce throughout the next decade. At the same time significant numbers of the "Baby Boomer" generation will be retiring.

It seems that as these younger workers are graduating and entering the work force, we are undergoing a significant sea change in how workers view and respect sensitive information in the daily course of business. The advent of Social Media tools such as Facebook and Twitter has changed our ability to rapidly access and disseminate information. This makes it more important than ever to be sensitive to our responsibilities to guard our clients' information. However, the natural approach of management today is to simply put a stop to it.

The Speed
of Small?
Jack Safrit, Axxys Technologies

We have heard a great deal about small businesses of late. It's been said they are the engine that will power our economy out of the recession. They will be the catalyst for employment growth, and future lending to small business will be the basis of any economic recovery. And while I agree that small businesses will be the impetus for change within our economy, it often seems that our leaders do not fully understand the pace at which small businesses move and how quickly they make decisions. Small businesses are not led by burdensome management or boards of directors who have fiduciary responsibilities to their companies' stock holders and as a result must weigh many factors in order to make a decision. Small businesses are agile, make both quick but thoughtful, rational business decisions, but also tend to react to the immediate needs and requests of their clients, customers, employees, and suppliers.

For small businesses to truly be the agent of a stronger economy, our leaders, our bankers, and our suppliers must recognize that small businesses make much faster decisions and can change direction quickly. Small businesses cannot afford to wait for months of legislative debate to take place before laws are created or fiscal policy is changed. They need ready access to capital, and once obtained will make business decisions that benefit their customers, their employees, and the economy.

Just for Laughs

Radical Support
585 Colonial Park Dr., Suite 201, Roswell, GA 30075 * 770.542.0000
sales@radicalsupport.com * www.radicalsupport.com