Network Administration, Maintenance and Management

All serious companies face the challenge of properly maintaining and caring for their computer network. Often times, companies do not have the internal knowledge or the financial resources to properly handle this daunting task. Unexpected issues such as stressed systems coupled with the growing complexity of system administration can waste valuable time and money. Finding the right partner, one who is highly competent yet affordable, can be the biggest challenge of all.

No worries. No hassle. No additional charges.

Radical Support is the answer to affordable, reliable and predictable network support. No more calling the ‘pay-as-you-go’ computer company in a frenzy trying to schedule their next available engineer and then waiting nervously, praying that they send someone who knows more than you do about technology.

Once Radical Support receives your trouble request via email, web-entry or telephone, your worries are over! A skilled representative responds quickly and remotely diagnoses and corrects the problem. If the issue requires an on-site visit, the ticket is immediately routed to the closest qualified technician who will go onsite to resolve the problem. Either way, the problem is solved and you are back to work. Our suite of services provides everything you need for a stable and reliable network environment and our fixed-fee structure guarantees that you do not need to worry if it takes us one hour to resolve your issues or one hundred hours.

Radical Support uses state of the art, web-based helpdesk and remote support technologies to deliver secure, unparalleled support for your technology environment. Our helpdesk professionals can troubleshoot the majority of server and PC problems without wasting your valuable time fighting Atlanta area traffic to visit your site. This saves valuable time and controls costs. Over 75% of all IT problems can be resolved remotely keeping your users more productive. For the times when system failures occur that make it impossible to provide service remotely, our onsite service comes to the rescue with a quick site visit to address the problem.

Get expert support

In addition to our outstanding staff of highly skilled personable engineers who provide the “Human Touch”, we utilize a powerful suite of tools once only available to very large corporations. Our Remote Management System (RMS) is 100% web-based and extremely secure. We use the RMS platform to deliver valuable, proactive housecleaning and maintenance automatically to all of our clients’ desktops and servers including:

• System health monitoring
• Remote control
• Data backup monitoring
• Virus updates and scanning
• Spyware updates and scanning
• Hard drive defrags
• System tuning
• Inventory management
• Network documentation
• Web-based issue management system
• Extensive service and change history